In 2013, during the press conference to announce NOKIA being acquired by Microsoft, Nokia CEO ended his speech saying this “we didn’t do anything wrong, but somehow, we lost”. Upon saying that, all his management team, himself included, teared sadly.
If you don’t automate, you shall be removed from the competition. Nokia missed out on innovation, pace, adoption and learning.
Recently we automated a pest control business's customer services dept. by adding virtual agent between customer and customer service agents.
Business process automation aka BPO consint several features and here are some of them .
Automatic Appointment Booking
Get upcoming booking info.
Removed human intervention at some extend and made customer services process fully automated. Now customer can book appointments without calling agents or even without trying any kind of Information on web pages.
Life time supports
Saved thousands of man hours
Benefits of business process automation
Better Customer services
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