About Project
This is an ISP (Internet Service Provider) business customer service app built on react native cli technology.
A mobile application that allows customers of an ISP to access customer support and manage their account, request for outage solutions and technical support like connectivity or security related questions can be solved through mobile app.
A good customer service can have a number of positive impacts on a business, including increasing customer satisfaction, improving customer loyalty, and increasing sales and revenue.
Project Information
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Category: ANDROID/MOBILE APPLICATION
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Status:
Complete
- Date: 29 Aug, 2020
- App: Sarvada Net-Android application/Mobile App
- Project Features
- Solution
- Result
Project Features
Here are some technical specifications and features included in an ISP customer service app:
- User login and account management.
- The app should allow users to view their billing history and make payments for their internet service.
- Technical support and chat with customer service representatives.
- Network performance monitoring
- Plan management including the ability to upgrade or downgrade their plan as needed.
- Notifications, the app use push notifications to alert users about important updates, such as billing reminders or service interruptions.
Solution
A mobile application that allows customers of an ISP to access customer support and manage their account. iOS and android mobile apps for ISP (Internet Service Provider) business customer service.
- Technical support and chat with customer service representatives.
- Network performance monitoring
Result
Through ISP (Internet Service Provider) business customer service mobile app, our customer is now able to provide good customer service experience. this project resulted in a number of benefits for both the customer and the business.
Some potential outcomes of good customer service include:
- Increased customer satisfaction
- Improved customer loyalty
- Increased customer retention
- Increased sales and revenue
- Improved reputation