Robotic Process Automation

Robotic Process Automation

Robotic Process Automation

About Project

In 2013, during the press conference to announce NOKIA being acquired by Microsoft, Nokia CEO ended his speech saying this “we didn’t do anything wrong, but somehow, we lost”. Upon saying that, all his management team, himself included, teared sadly.

If you don’t automate, you shall be removed from the competition. Nokia missed out on innovation, pace, adoption and learning. 

Recently we automated a pest control business's customer services dept. by adding virtual agent between customer and customer service agents.


 

Project Information

  • Project Features
  • Solution
  • Result
Project Features

Business process automation aka BPO consint several features and here are some of them .

  • Automatic Appointment Booking
  • Get upcoming booking info.
  • Get Quotes 
  • Re-schedule bookings 
Solution

Removed human intervention at some extend and made customer services process fully automated. Now customer can book appointments without calling agents or even without trying any kind of Information on web pages. 

  • Life time supports
  • Flowless service
  • Happy customer
  • Saved thousands of man hours
  • Cost cutting 
Result

Benefits of business process automation 

  • Cost cutting
  • Better Customer services
  • Minimum Management
  • Business Expansion 
  • More Profits