Robotic Process Automation
In 2013, during the press conference to announce NOKIA being acquired by Microsoft, Nokia CEO ended his speech saying this “we didn’t do anything wrong, but somehow, we lost”. Upon saying that, all his management team, himself included, teared sadly.
If you don’t automate, you shall be removed from the competition. Nokia missed out on innovation, pace, adoption and learning.
Recently we automated a pest control business's customer services dept. by adding virtual agent between customer and customer service agents.